Terms and conditions

1. APPLICATION

These conditions apply whether a contract has been made verbally or in writing.

2. QUOTATIONS

Quotations are made subject to a vehicle suiting the hirer’s requirements being available at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by the hirer. Quotations are valid for 28 days from issue or a date specified. Unless otherwise stated, admission charges, and parking charges at special events, are not included.

3. USE OF VEHICLE

Unless previously agreed by the company, the vehicle is not available for the use of the hirer other than for journeys and times stated.

4. DRIVERS’ HOURS AND REST PERIODS

The hours agreed with the company for the operation of any hire(s) must be observed (other than in the case of serious emergency or diversion) so that current regulations governing drivers’ hours and rest periods may be complied with. The company reserves the right to curtail or otherwise alter any hire, which does not comply with the relevant regulations.

5. SEATING CAPACITY

Not more than the maximum number of passengers indicated may be carried on each vehicle.

6. CONVEYANCE OF ANIMALS

No animal may be carried on any vehicle without the prior agreement of the company.

7. CONFIRMATION

Normally, written confirmation or email by the company is the only basis for the acceptance of a hiring or for a subsequent alteration in its terms.

8. PAYMENT

Any requested deposit must be paid by the time stated, and payment in full must be made on the day at the start of hire, unless the company has agreed in writing to a variation in this condition. The company reserves the right to add interest at the rate of 5% compound interest per calendar month, after the date by which payment should have been paid.

9. CANCELLATION BY HIRER

In the event of cancellation by the hirer, the company reserves the right to retain any deposit. The hirer shall be liable to the company for any losses incurred by the company as a result of the cancellation costs not exceeding the full cost of the hiring.

10. CANCELLATION BY COMPANY

In the event of any emergency or force majeure or of any action by the hirer to vary the agreed conditions, the company may, by returning all monies paid and without further or other liability, cancel the contract.

11. ROUTE AND TIME VARIATION

Should a vehicle be detained by the hirer, or taken on a longer journey than that contracted for, the company reserves the right to make an additional charge commensurate with the costs incurred. During the hiring, the driver must be the judge of the reasonableness of any request for a change of route or time. In any event, the vehicle(s) will depart at the agreed time. The company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle at the appointed time.

12. CHANGE OF VEHICLE

The company reserves the right to provide a larger vehicle than that specified but at no additional charge unless any extra seats are used. The company reserves the right to substitute other vehicles of similar quality including those of other operators, for all or part of the hiring.

13. BREAKDOWNS AND DELAYS

The company gives its best advice on journey times and in good faith, but does not guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown or other delay.

14. AGENCY ARRANGEMENTS

Where the company hires in vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities, such as meals, accommodation, ferries, admission tickets or any other services provided by another contractor, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other contractors through the company shall be binding on the hirer as if he had directly contracted such services.

15. PASSENGERS’ PROPERTY

Unless previously agreed with the company, the driver has discretion as to carriage of passengers’ luggage and its storage. The company will not accept liability for any damage to or loss of any property, which belongs to any passengers and is left in a vehicle. All articles of lost property recovered from a vehicle will be held at the depot for one month only at which the vehicle is based.

16. CONDUCT OF PASSENGERS

The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations may be removed on the driver’s authority. The hirer will be held responsible for any damage caused to the vehicle by passengers during the hiring.

17. COMPLAINTS

Any complaints in respect of the company’s services should be made in writing to the company’s registered offices as soon as possible but within 28 days.

18. NOTICES

No bill, poster, sign or notice is to be displayed on any vehicle without the written consent of the company.

19. REFRESHMENTS

Food and drink except for small items of confectionery (such as sweets and chocolate) may not be consumed on the vehicle without the prior agreement of the company or of the driver. A valeting charge will be made if any vehicle is soiled.

20. SURCHARGES

Where more than 28 days elapse between acceptance of the quotation and the performance of the contract, the company reserves the right to pass on any increase in its costs as a surcharge.

21. ENGLISH LAW

Orders are only accepted in that the law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be brought by either party in relation to such contract except in a court of competent jurisdiction in England.

22. INSURANCE

All hirers and individual passengers are recommended to obtain insurance for those items, where save for negligence, the company’s liability is limited (such as delay or luggage).