Terms and conditions | Ashleys Bus Company

1. APPLICATION
These conditions apply whether a contract has been made verbally or in writing.

2. QUOTATIONS
Quotations are made subject to a vehicle suiting the hirer’s requirements being available at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by the hirer. Quotations are valid for 28 days from issue or a date specified. Unless otherwise stated, admission charges, and parking charges at special events, are not included.

3. USE OF VEHICLE
Unless previously agreed by *the company, the vehicle is not available for the use of the hirer other than for journeys and times stated.

4. DRIVERS’ HOURS AND REST PERIODS
The hours agreed with the company for the operation of any hire(s) must be observed (other than in the case of serious emergency or diversion) so that current regulations governing driver’s hours and rest periods may be complied with. The company reserves the right to curtail or otherwise alter any hire, which does not comply with the relevant regulations.

5. SEATING CAPACITY
Not more than the maximum number of passengers indicated may be carried on each vehicle.

6. CONVEYANCE OF ANIMALS
No animal may be carried on any vehicle without the prior agreement of the company, with the exception of assistance/service animals.

7. CONFIRMATION
Normally, written confirmation or by email to the company is the only basis for the acceptance of a hiring or for a subsequent alteration in its terms.

8. PAYMENT
Any requested deposit must be paid by the time stated, and payment in full must be made on the day at the start of hire, unless the company has agreed in writing to a variation in this condition. The company reserves the right to add interest at the rate of 5% compound interest per calendar month, after the date by which payment should have been paid.

9. CANCELLATION BY HIRER
In the event of cancellation by the hirer, the company reserves the right to retain any deposit. The hirer shall be liable to the company for any losses incurred by the company as a result of the cancellation costs not exceeding the full cost of the hiring.

10. CANCELLATION BY COMPANY
In the event of any emergency or force majeure or of any action by the hirer to vary the agreed conditions, the company may, by returning all monies paid and without further or other liability, cancel the contract.

11. ROUTE AND TIME VARIATION
Should a vehicle be detained by the hirer, or taken on a longer journey than that contracted for, the company reserves the right to make an additional charge commensurate with the costs incurred. During the hiring, the driver must be the judge of the reasonableness of any request for a change of route or time. In any event, the vehicle(s) will depart at the agreed time. The company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle at the appointed time.

12. CHANGE OF VEHICLE
The company reserves the right to provide a larger vehicle than that specified but at no additional charge unless any extra seats are used. The company reserves the right to substitute other vehicles of similar quality including those of other operators, for all or part of the hiring. The journey would still be booked with the company and the company will still be fully responsible for the journey.

13. BREAKDOWN AND DELAYS
The company gives its best advice on journey times and in good faith, but does not guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown or other delays.

14. AGENCY ARRANGEMENTS
In the unlikely event of the company hiring in vehicles from other operators at the request of the hirer or by factors beyond the company’s control such as a delayed flight, and where the company arranges ancillary facilities, such as meals, accommodation, ferries, admission tickets or any other services provided by another contractor, it does so for and on behalf of the hirer. The booking remains the responsibility of the company.

15. PASSENGERS’ PROPERTY
Unless previously agreed with the company, the driver has discretion as to carriage of passengers’ luggage and its storage. The company will not accept liability for any damage to or loss of any property, which belongs to any passengers and is left in a vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based.

16. CONDUCT OF PASSENGERS
The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations may be removed on the driver’s authority. The hirer will be held responsible for any soiling or damage caused to the vehicle by passengers during the hiring.

17. COMPLAINTS
Any complaints in respect of the company’s services should be made by email or in writing to the company’s registered offices as soon as possible but within 28 days.

18. NOTICES
No bill, poster, sign or notice is to be displayed on any vehicle without the written consent of the company.

19. REFRESHMENTS
No food and drink, except for water, may be consumed on the vehicle without the prior agreement of the company or of the driver. A valeting charge will be made if any vehicle is soiled or damaged.

20. SURCHARGES
Where more than 28 days elapse between acceptance of the quotation and the performance of the contract, the company reserves the right to pass on any increase in its costs as a surcharge.

21. ENGLISH LAW
Orders are only accepted in that the law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be brought by either party in relation to such contract except in a court of competent jurisdiction in England.

22. INSURANCE
All hirers and individual passengers are recommended to obtain insurance for those items, where save for negligence, the company’s liability is limited (such as delay).

*The company being Ashley’s Bus Company

Tel 07974 403033 Any Time 7 Days